Privacy Policy

Connect HIN, including the program Remote Care Today and BrainHealthplus and all contracted vendors, partners, and service providers (“Affiliates”), is committed to protecting the privacy and security of your personal health and contact information. This Privacy Policy explains how we collect, use, disclose, and protect your information, and outlines your rights regarding that data. It also includes your consent for CONNECT HIN and its representatives to contact you via telephone, email, SMS, or automated means.

1. Notice of Privacy Practices
CONNECT HIN , Remote Care Today, and its contracted vendors operate in compliance with:

• The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• The Health Information Technology for Economic and Clinical Health (HITECH) Act
• The Telephone Consumer Protection Act (TCPA)
• Medicare Marketing Guidelines and other applicable federal and state privacy laws

2. Your Health Information Rights
You have the right to:

• Request a copy of your health records or communications
• Request a correction to your health records
• Limit the use or disclosure of your information
• Request confidential communication methods
• Receive a list of disclosures of your information
• Revoke your consent at any time (in writing)
• File a complaint if you believe your rights were violated

To exercise any of these rights, contact us at: ray@connecthin.com

3. Use and Disclosure of Information
Your information may be used or disclosed for the following purposes:

• Treatment & Care Coordination: Including outreach by authorized vendors and partners
• Payment & Billing: Including coordination with Medicare and insurance providers
• Program Support Services: Including chronic care management, remote monitoring, or therapeutic interventions
• Communication & Reminders: About eligibility, appointments, or educational resources:

4. Communication Consent (Call, Text, and Email):
By providing your phone number, email address, or mailing address, you consent to be contacted by CONNECT HIN, and their authorized partners/ vendors via:

• Text messages (SMS/MMS): Reminders, updates, instructions, and health education
• Phone calls: Live or pre-recorded messages for service delivery or support
• Email: For documentation, reminders, service details, or support You may revoke this consent at any time by:
• Emailing ray@connecthin.com
• Replying “STOP” to any SMS message

We will never sell your information or use it for fundraising without your explicit written consent.

5. Vendor and Partner Compliance
All vendors, subcontractors, and contractors engaged by Connect HIN must:

• Execute Business Associate Agreements (BAAs) as required under HIPAA
• Avoid using or disclosing Protected Health Information (PHI) without authorization
• Follow strict breach reporting and incident response procedures
• Maintain required data security, encryption, and access controls

6. Required Disclosures
Your information may be disclosed without your consent in the following situations:

• As required by law (e.g., court orders, CMS audits, or public health reporting)
• To report suspected abuse, neglect, or threats to health/safety
• During medical emergencies or natural disasters where disclosure is necessary for care or safety
• Maintain required data security, encryption, and access controls

7. Safeguards and Security
CONNECT HIN implements robust safeguards to protect your information, including:

• Administrative, technical, and physical security controls
• Staff and vendor training on HIPAA and privacy practices
• Timely breach notification procedures in accordance with federal law

8. Marketing and Limitations
CONNECT HIN may provide you with service updates or information about new offerings only if:

• You have provided prior consent
• It complies with CMS marketing rules

We do not use or share your data for:

• Unapproved or unrelated marketing
• Sale of personal or health information
• Promotions not directly tied to healthcare services

9. Changes to This Policy
CONNECT HIN may update this Privacy Policy from time to time. Changes will be posted at: https://app.rtmhub.com/PrivacyPolicy

Insert link
Updates take effect immediately upon posting.

10. Contact Information
For questions, concerns, or to revoke consent, please contact us:

Connect HIN
7033 E Greenway Pkwy
Suite 310
Scottsdale, AZ 85254
Email: CS@connecthin.com
Phone: 480-581-1101 Ext 0
Website: https://www.connecthin.com/